TERMS OF USE

 

Introduction:

You have accessed the website of Fava Plumbing Inc. DBA California Home Warranty Services and its parents, subsidiaries and affiliates ("California Home Warranty Services"). Please read these Terms of Use carefully before using the Site. By accessing and browsing the Site, you agree to these Terms of Use with California Home Warranty Services. If you do not agree to all of these Terms of Use please exit from this Site immediately.

 

The Site is comprised of various documents and webpages created and maintained by California Home Warranty Services. While accessing and using the Site, you may be able to order services or pay bills on line or conduct other business with California Home Warranty Services through the Site (the "Services"). The Site and the Services are offered to you on the condition that you accept, without modification, the terms and conditions contained in this document. Your use of the Site and any Services constitutes your agreement to all such terms and conditions.

 

California Home Warranty Services may revise and update these Terms of Use at any time without notice. Please periodically review the Terms of Use posted at this website. Your continued use of the website will mean acceptance of those changes.

 

The terms "Fava Plumbing Inc. DBA California Home Warranty Services " "Company" "we," and "our" are used in this site for purposes of convenience and are intended to refer to California Home Warranty Services and/or its affiliates, subsidiaries or related parties either individually or collectively, as the context may require. These references are not intended to suggest that the various California Home Warranty Services companies referred to are not independent corporate entities having separate corporate identities and management.

 

Communication and Privacy

California Home Warranty Services owns the Site. If you have any questions about our Website Terms of Use and Policies, you may contact us:

 

By Email

support@favaplumbing.com 

 

By Mail

California Home Warranty Services

c/o Corporate Marketing, Digital Services 14333 Roscoe Blvd. Suite 312

Panorama City, CA 91402

 

We know that many visitors to our Site are concerned about the information they may provide and how we may use that information. Our Privacy Statement governs the collection, use, retention and disclosure of information we gather from the Site, and is available on the Site.

 

No Solicitation

The information provided through the Site is intended solely for the general knowledge of visitors to the Site and does not constitute an offer or a solicitation of an offer for the purchase or sale of any shares or other securities of California Home Warranty Services. The information contained in this Website does not constitute advice or an offer to sell or deal in any securities and must not be relied upon in connection with any investment decision.

 

Currency and Accuracy of Information

Although California Home Warranty Services makes reasonable efforts to ensure that the information provided through the Site is current and accurate, California Home Warranty Services makes no representations or warranties as to the accuracy, reliability, completeness or timeliness of such information. All information is provided "as is" without any representation, warranty or condition as to its accuracy or reliability.

 

Certain documents and other materials on the Site, including presentations and documents filed by California Home Warranty Services with regulatory authorities of selected jurisdictions and listed and/or linked to the Site, speak only as of the dates on which such documents and materials were filed or otherwise used by California Home Warranty Services. The contents of such documents or materials may become out-of-date, however, California Home Warranty Services makes no commitment and disclaims any duty to update those documents and materials.

 

Intellectual Property

The Site and its contents are protected by copyright, trademark and other proprietary rights of California Home Warranty Services or third parties. California Home Warranty Services names and logos, and all related product and service names, design marks and slogans are the trademarks or service marks of California Home Warranty Services. Except as expressly permitted herein, no portion of this website or its contents, including trademarks, logos and service marks, may be reproduced, displayed or used in any form, or by any means, without prior written permission from California Home Warranty Services or the applicable third parties.

California Home Warranty Services hereby grants to you a non-exclusive and non-transferable license to view and print documents and webpages located on the Site for non-commercial or educational use within your organization only, subject to the following conditions:

 

1. The material may only be used for non-commercial purposes;

2. The copies must retain any copyright or other intellectual property or proprietary notices contained in the original material;

3. The products, technology or processes described on the Site may be the subject of other intellectual property rights reserved by California Home Warranty Services or by other third parties. No license is granted in respect of those intellectual property rights;

 

1. and Images, tables and drawings on this Site are protected by copyright and may not be reproduced or appropriated in any manner without written permission of their respective owner(s).

 

The information and content on the Site shall not be used for any other purpose. The documents and webpages on the Site may not be reproduced, republished, retransmitted, sold, modified or exploited in any other way.

 

No other use of the information is authorized. Except as specified above, nothing contained herein shall be construed as conferring by implication, estoppel or otherwise, any license or right under or to any intellectual property right including, without limitation, any patent, trademark, service mark or copyright of California Home Warranty Services or of any third party. California Home Warranty Services and/or any third-party owner of such rights retain all such rights. California Home Warranty Services reserves the right to require you to delete, destroy or otherwise remove any content that is used in a manner that in California Home Warranty Services’s sole opinion is contrary or otherwise inappropriate, derogatory or offensive.

 

You agree that any person to whom the content is provided directly or indirectly through you, will be advised of the terms of this Agreement, and that each such person is bound by these terms. You may in no way modify, reformulate, adapt, alter, adjust, change, disassemble, frame or decrypt any of the contents of the Site.

 

Use of the Site

You may use the Site for lawful purposes only. You are prohibited from use on the Site, or transmitting to or through the Site, any unlawful, threatening, obscene, defamatory, libelous, harassing, pornographic, hateful or ethnically, racially or otherwise objectionable material, or any material that would contribute to a civil or criminal offense, otherwise violates any law, or which infringes on any intellectual property right.

 

Any information submitted or communicated to California Home Warranty Services through use of the Site or Services that does not include personal information or data about you is non-confidential and non-proprietary and California Home Warranty Services may, without compensation to you, incorporate, distribute or otherwise use such information for any commercial or non-commercial purpose. California Home Warranty Services is under no obligation to use or post any such information and may remove any information it does post at any time in its sole discretion. Any personal information or data submitted to California Home Warranty Services through use of the Services or Site is governed by the terms of the Privacy Statement.

 

California Home Warranty Services may provide software for download or use on the Site. Any software provided on the Site is protected by copyright law and governed by the terms of the end user license agreement that accompanies such software. You may not install or use any software that is governed by an end user license agreement unless you first agree to the terms of the end user license agreement.

 

Disclaimer of Liability

The Site contains general information and may contain errors, omissions and inaccuracies. Fava Plumbing Inc. DBA California Home Warranty Services assumes no liability or responsibility for any such errors, omissions or inaccuracies or any other limitation that may arise in relation to the Site. The Site content should not be relied upon for any personal, commercial or financial matters and you should consult an appropriate professional for advice based on your specific circumstances. California Home Warranty Services may make modifications and/or changes to the Site at any time without notice.

 

THE SITE IS PROVIDED "AS IS " AND "AS AVAILABLE" AND IS USED BY YOU STRICTLY AT YOUR SOLE RISK. DIRECT ENERGY MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS OR ACCURACY OF THE INFORMATION CONTAINED ON THE SITE. ALL SUCH INFORMATION IS PROVIDED WITHOUT WARRANTY, REPRESENTATION OR CONDITION OF ANY KIND, EITHER EXPRESSED OR IMPLIED. FAVA PLUMBING INC. DBA CALIFORNIA HOME WARRANTY SERVICES MAKES NO WARRANTIES OR REPRESENTATIONS WITH RESPECT TO ERRORS OR OMISSIONS THAT MAY BE CONTAINED IN THE SITE CONTENT, THE ACCURACY OF THE SITE CONTENT, OR THAT THE SITE CONTENT IS VIRUS—FREE.

 

THE USER ASSUMES ALL RESPONSIBILITY AND RISK FOR THE USE OF THE SITE AND THE INTERNET GENERALLY. CALIFORNIA HOME WARRANTY SERVICES DISCLAIMS ALL CONDITIONS, WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS, EXPRESS OR IMPLIED, WITH REGARD TO THE INFORMATION ACCESSED FROM, OR VIA, THE SITE OR THE INTERNET, INCLUDING, BUT NOT LIMITED TO, ALL IMPLIED CONDITIONS, REPRESENTATIONS OR WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT AND ALL WARRANTIES, REPRESENTATIONS AND CONDITIONS IMPLIED BY STATUTE. Some jurisdictions may not allow the exclusion of implied warranties, therefore, some of the above exclusions may not apply to you.

 

CALIFORNIA HOME WARRANTY SERVICES DOES NOT ASSUME ANY LEGAL LIABILITY OR RESPONSIBILITY FOR THE ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY INFORMATION, APPARATUS, PRODUCT OR PROCESS DISCLOSED ON THE SITE OR OTHER INFORMATION ACCESSIBLE FROM THE SITE INCLUDING AVAILABLE FROM ANY LINKS.

 

IN NO EVENT SHALL CALIFORNIA HOME WARRANTY SERVICES BE LIABLE FOR ANY SPECIAL, INDIRECT, PUNITIVE OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA, REVENUE OR PROFITS, WHETHER RESULTING FROM AN ACTION OF CONTRACT, INTELLECTUAL PROPERTY INFRINGEMENT, NEGLIGENCE OR OTHER TORT OR CLAIM, ARISING

 

OUT OF OR IN CONNECTION WITH THE USE OR RELIANCE UPON THE INFORMATION ON THIS SERVER, SITE OR THE INTERNET GENERALLY.

 

IN ALL OTHER CIRCUMSTANCES, CALIFORNIA HOME WARRANTY SERVICES 'S AGGREGATE AND COMPLETE LIABILITY TO YOU OR ANY THIRD PARTY, HOWEVER ARISING, SHALL BE LIMITED TO A MAXIMUM OF $10.00 (USD).

 

References and Links to Third Party Sites

The Site may refer to other individuals, companies, entities, organizations, products or services. Such references do not and shall not imply any endorsement or recommendation by California Home Warranty Service of such individuals, companies, entities or organizations or their products or services. The Site may contain links and other references (collectively the "Links") to other websites. These Links are supplied to you merely as a convenience and the inclusion of any Link does not imply any approval or endorsement or recommendation of that third party or their related information, products or services or any link contained in a Linked site, or any changes or updates to a Linked site. California Home Warranty Service is providing these Links as a convenience, and the inclusion of any link does not imply endorsement by California Home Warranty Service of the site or any association with its operators.

 

Links to this Site may also be provided from other sites either known or unknown to California Home Warranty Service. Access to any other website linked to or from the Site is at your own risk. California Home Warranty Service has not reviewed and is not responsible for the content of any third party sites linked to or from the Site and does not make any representations regarding the content or accuracy of materials on such third party sites.

 

You accept all risks, losses and damages that result from your use of the forgoing referenced entities, products, services and Links.

 

Additional Terms

California Home Warranty Service may revise and update these Terms of Use at any time without notice. It is your obligation to review these Terms of Use from time to time to ensure that you agree with such terms, as modified. If you do not agree with such modified terms you are required to stop using the Site.

 

If any part of this agreement is found to be invalid or unenforceable by a court of competent jurisdiction pursuant to any applicable law then such invalid or unenforceable term will be deemed struck from these Terms of Use. In any event, the remaining provisions in these Terms of Use shall continue in full force and effect.

 

Jurisdiction and Arbitration

Access to this website is governed by all applicable federal, state, provincial and local laws, and, in the case of users resident outside of Canada or the United States, you may also be subject to additional laws of the country where you reside. You are responsible for compliance with the laws of your jurisdiction and other applicable law.

 

Use of this website and the Terms of Use shall be governed and construed in accordance with the laws of the state of California, without regard to the choice of the law provisions thereof. You also agree that any disputes or claim relating to or arising out of or in connection with the use of the Site or the Terms of Use are to be settled by binding arbitration in Los Angeles, California using the then current rules and procedures of and pursuant to the Commercial Arbitration Rules of the American Arbitration Association (the "AAA"), as modified by these Terms of Use, and will be administered by the AAA who shall appoint one (1) arbitrator. The arbitrator shall apply the law of the state of California without reference to rules of conflict of law or statutory rules of arbitration, to the merits of any dispute or claim. An award of arbitration may be confirmed in a court of competent jurisdiction.

 

Acceptance of Terms of Use

California Home Warranty Service maintains the Site to provide you with Services and information about California Home Warranty Service. By using the Site, you agree that you have read, understood and agree to be bound by these Terms of Use. If you do not agree to the Terms of Use, do not use the Site.

 

This agreement constitutes the entire understanding and agreement between you and Fava Plumbing Inc. DBA California Home Warranty Service with respect to the Site and your use of same.

 

Last Amended: May 7, 2013

____________________________________________________________________________________________________________________________________________________________

 

PRIVACY POLICY

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Privacy Policy Effective Date May 1, 2023 Introduction

Fava Plumbing Inc. DBA California Home Warranty Services ("Company" "We" "Us" "Our") respects your privacy and is committed to protecting your personal information.

 

We know that you care how information about you is collected, used, and shared. We appreciate that you trust us with your information. This Privacy Policy ("Policy") outlines the information we may collect about you or that you may provide to us and discloses our practices for collecting, using, retaining, and sharing your information. In addition, this Policy describes choices you may have to control your information and your privacy preferences. We will not use or share information except as specified in this Policy or as permitted by law.

 

We note that California Home Warranty Services operates in multiple counties, and each county may have different laws governing how we may collect, use, and share your information. This Policy generally describes our practices, and it contains links to additional information about certain counties in which we operate, which may not apply to you.

 

Application of Privacy Policy

This Policy applies to the use of our products, services, websites, devices, and online portals or mobile applications offered by California Home Warranty Services and our affiliates, and the information collected by us or our service providers as described below.

 

This Policy applies to information collected:

 

• On our websites ("Website").

• When you purchase or use our products and services.

• Through our mobile and desktop applications that you may download from this Website or other sources (our "apps"), which provide dedicated non-browser-based interaction between you and the Website.

• When you interact with our advertising and applications on third-party websites and services if those applications or advertising include links to this policy.

• When we interact with you via phone calls, text messaging, chats, emails, webforms, or social media.

 

Please read this Policy carefully to understand our practices regarding your information and how we treat it. This Policy may change from time to time (see Policy Changes). Your continued use of this Website or our products and services after we make changes is understood as your acknowledgment of those changes, so please check

the Policy periodically for updates.

 

Additional privacy disclosures may be provided that are specific to a product or service. In the event of any conflict between this Policy and any product- or service-specific privacy disclosures, the more specific disclosures will control with respect to that product or service.

 

In this Policy, "Personal Information" means information that directly identifies an individual (such as a name) or that is associated with an identified individual (such as a home or work address linked with a name), or information that can be used to identify a specific individual, without too much effort (such as a mobile phone number or home address).

 

If there are sections of this Policy where we refer to "personal information," as the term may be defined differently under a specific applicable law or regulation, we will let you know.

 

Information We Collect About You and How We Collect It

We collect Personal Information about you in connection with our products and services, in order to provide our products and services to you, and to help us improve and provide you with the best possible experience. When using our Website or our products and services, you may be prompted to create an account which may store your name, mailing address, service address, email address, telephone number, credit card or other payment account information.

 

By providing us Personal Information, you agree that you are authorized to provide that information and accept this Policy and any supplementary privacy statement that may be relevant to you. If you do not agree with our practices, please do not register, subscribe, create an account, or otherwise interact with our products and services, Website or mobile-device applications.

Information We Collect. We may collect several types of information about you including, for example:

 

• Personal Information such as your name and contact information or other identifying information, like your postal address, e-mail address, telephone number, Social Security number, driver's license number, credit and financial information, account numbers, billing and credit or payment history, demographic information, and geolocation data.

• Information that is about you but does not identify you such as, aggregated information and demographic information (which is referred to as "Non-Identifying Information").

• Information about your internet connection including your IP address, the equipment you use to access our Website or other services, and usage details (which is referred to as "Usage Information").

• For job applicants, we may also collect your education details, reference information, and employment history. How We Collect Information. We may collect your information in one or more of the following ways:

 

• Directly from you through your interactions with us via phone calls, text messaging, chats, emails, webforms, or social media and use of our products and services;

• When you subscribe to our marketing materials or use our products or services;

• Automatically as you navigate through our Website (See Information We Collect Through Automatic Data Collection Technologies below);

• From third parties or publicly available sources (e.g., from social media services, forums, commercially available services); and

• When you apply for a job with us. The information we collect from you on or through our Website or apps may include:

 

• Information that you provide by filling in forms including online registration forms, subscribing to, or enrolling for our service, posting material, or requesting further services. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with our Website or provide online feedback on your experiences with our products/services.

• Records and copies of your correspondence (including email addresses) if you contact us.

• Your responses to satisfaction surveys that we might ask you to complete for research and information purposes.

• Details of transactions you carry out through our Website or apps, and of the fulfillment of your orders. You may be required to provide financial information before placing an order or making a purchase through our Website.

 

Information We Collect Through Automatic Data Collection Technologies We collect information:

 

Like many websites and online services, we use "cookies" and other tracking technologies such as web beacons and pixel tags (collectively "Automatic Data Collection Tools") to personalize your use of our Website and to provide you with a better and faster user experience. We allow our service providers to utilize Automatic Data Collection Tools for analytic and marketing purposes. Some of the Automatic Data Collection Tools we use are associated with your customer account and others are not. We may use "session cookies" (cookies that last until you close your browser) or "persistent cookies" (cookies that last until you or your browser delete them).

 

We also automatically collect Usage Information and other technical information about how you use and navigate our Website, apps or other online services, such as your IP address, equipment you use to access online services (such as a browser or mobile device), time of your use, what features are used, how long you spend on our online services and other "clickstream" information.

 

If you are concerned about the use of Automatic Data Collection Tools, you may be able to direct your browser to reject cookies or to notify you and seek approval whenever a cookie is being sent. You may also delete a cookie manually through your browser or other programs. If you are using a mobile or wireless device to access our Website, your mobile or wireless carrier may use cookies or unique identifier headers to transmit certain information about you to third parties. Contact your mobile or wireless carrier to change or opt out of such setting if possible. Note that some parts of our Website may not function properly or may not be available to you if you refuse to accept a cookie or choose to disable the acceptance of cookies.

Online behavioral advertising is automated, customized advertising that you see when using online services, like ads in mobile Apps or on websites. Those ads are served to you based on inferences about your interests. Those interests are determined from data collected about you, whether by us or other parties. In addition, some content, or applications, including advertisements, on the Website are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies to collect information about you when you use our Website. The information they collect may be associated with your personal information or they may collect information, including Personal Information, about your online activities over time and across different websites and other online services and they may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

 

We do not control these third parties' tracking technologies or how they may be used, and we do not control third parties' collection or use of your information to serve interest-based advertising. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. If you do not wish to participate in interest-based advertising via third party advertising networks or to opt out of the use of certain tracking technologies, click here and follow the simple opt-out process.

 

Certain browsers may offer you the option of providing notice to websites that you do not wish for your online activities to be tracked for preference-based advertising purposes (referred to as "Do Not Track Signals" or "DNT Notice"). Unfortunately, given the lack of standardization among browsers and interest-based advertising technology, DNT Notices may not effectively accomplish this goal. For this and a variety of other reasons, with respect to our Website, we do not take any particular action based on browser based DNT Notices.

 

How We Use Your Information

We may use your information to provide you products and services and to manage and support our business functions, as follows:

 

• To fulfill your requests for products or services and to service your account. This may include enrolling you as a customer, providing access to and managing your account, determining your eligibility to receive certain services including obtaining credit approval, providing customer service, and enhancing your customer experience, and billing and collections.

• To communicate with you or your authorized representative, including responding to your requests and questions, notifying you about changes that may affect your products and services, and sharing important information or alerts.

 

• For operational purposes (including but not limited to product and service development and delivery; managing our communications; marketing and advertising, including providing personalized ads and web content and conducting market research, and determining the effectiveness of our sales, marketing and advertising efforts; analyzing and enhancing our products, services, Website and apps; ensuring the security of our networks and information systems; providing technical support; performing accounting, auditing, invoicing, reconciliation and collection activities; payment processing; data processing and management; improving and maintaining the quality of our customer service; and evaluating or conducting a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of our assets);

• To personalize our service offerings and Website and inform you of our products and services, in some cases, other than those that you have specifically requested, including targeted offers and ads through our Website, third-party sites, and via email or text message (with your consent or as permitted by law);

• To comply with legal or regulatory requirements or with legal process including subpoenas, court orders or search warrants, and as otherwise authorized or required by law;

• To monitor and record any communications we have with you, including phone conversations (in compliance with applicable laws), chat sessions, and emails to ensure we're providing you with quality service and meeting our regulatory and legal responsibilities;

• To investigate or prevent illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person or violations of the terms and conditions of using our Website or our products and services;

• To enable your participation in programs, promotions, sweepstakes, contests, games, special events, blogs and chats if you choose to participate;

• In connection with a job application or inquiry for employment consideration; and

• Data analytics.

 

We may collect, use, or share your information for other reasons, which will be described to you upon the collection of the information.

 

Disclosure and Sharing of Your Information

We do not sell or rent your information, but we may share or disclose your information with our affiliates, service providers, or other third parties that work with us as described below. For any purpose not specified in this Policy, we will provide specific notice or ask for your consent before we share your Personal Information.

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Sharing Information with our Affiliates

 

California Home Warranty Services may share your information with our affiliates for purposes described in this Policy, including marketing products or services that may be of interest to you. When required by law or regulation, we will provide you with specific notice or ask for your consent before we share your information with our affiliates.

 

You can learn more about our affiliates by going to www.nrg.com. For information collected under this Policy, we require our affiliates to use, share and protect the information consistent with this Policy including honoring your communications preferences for marketing of their products and services, whether you have consented to receive advertising communications and other offers from us, and any exercise of your privacy rights under applicable law.

 

For more information about the controls you have and to opt out of sharing your information, see Your Choices and Privacy Controls.

 

Sharing Information with Third Parties

 

We may share your information with our contractors and vendors that support products or services provided to you or that perform services for us, including marketing on our behalf. Those vendors are prohibited from using

 

your information for any purpose other than to perform those services, and we contractually require them to protect the confidentiality and security of any data they receive from us consistent with this Policy.

 

With your consent, we may share your information with third-parties, other than our affiliates, to market their products or services to you. For more information about the controls you have and to opt out of sharing your information, see Your Choices and Privacy Controls.

 

We may also share your information with other companies and entities, such as government agencies, credit bureaus and collection agencies, where permitted or required by law. This may include:

 

• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of California Home Warranty Service's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which your information held by California Home Warranty Service about our Website users and customers is among the assets transferred;

• Complying with court orders, subpoenas, lawful discovery requests and as otherwise authorized or required by law or regulation. Like all companies, we are required by law to provide information to government and law enforcement agencies, as well as parties to civil lawsuits;

• Detecting and preventing fraud or other illegal or unauthorized activities;

• Ensuring proper operation and security of technology;

• Notifying, responding, or providing information (including location information) to a responsible governmental entity in emergency circumstances or in situations involving immediate danger of death or serious physical injury; and/or

• Enforcing our legal rights, protecting our property, or defending against legal claims.

 

We may also use and disclose deidentified or aggregated information about our customers and Website users, as information that does not (and cannot reasonably be used to) identify any individual, without restriction, for any lawful purpose.

 

Your Choices and Privacy Controls

You can manage your privacy choices about how we contact you and how we use or share your information by sending us an email at privacy@favaplumbing.com  You also have choices about how certain third parties and advertisers use your information, including how we use and share your information for advertising, marketing, and analytics. When making changes, please allow sufficient time for your preferences to be processed.

 

Communication  Preferences

 

You may update your preferences to receive marketing offers and other information from us, however, even if you opt-out we may continue to contact you with service and account related information or other non- marketing communications.

 

• Email: You can opt-out of marketing emails by following the unsubscribe links or instructions included in marketing email.

• Text messages: You can opt-out of receiving text messages from us at any time by texting "STOP" to any message.

• Mobile applications: you may opt-out of receiving notifications through our mobile applications by either selecting the option to "not allow" on the notification prompt or disabling them through the Settings function on your mobile device.

• Telemarketing: Ask to be removed from our consumer telemarketing lists by contacting us at 1-800-410- 6731 or by sending an e-mail to privacy@favaplumbing.com. You also can ask the California Home Warranty Service representative to remove you from our telemarketing lists when you receive a marketing or promotional call from us. In addition, the National Do Not Call Registry gives you a choice about whether to receive telemarketing calls at home. For more information, go to donotcall.gov. Some states in the

 

United States may also maintain their own Do Not Call Registry. Putting your number on these registries may limit telemarketing calls that you receive.

 

Sharing Your Information for Marketing or Advertising

 

If you do not want us to share your Personal Information with third parties or our affiliates for promotional purposes, you can opt out by sending us an email to privacy@favaplumbing.com stating your request.

 

Accessing and Correcting Your Information

 

You can review and change your Personal Information by emailing us at privacy@favaplumbing.com and/or by visiting your online customer account.

 

Subject to applicable law, you may have rights to request access to, correct, or delete your Personal Information, or to object to certain processing of your Personal Information. If you have such rights under applicable law, you may send us requests to exercise those rights by email at privacy@favaplumbing.com or you may submit a request online and select "Complaint."

 

Please understand that we may not be able to delete your Personal Information except by also deleting your account, which may require cancellation of products or services that we provide to you. In addition, we may not accommodate a request to change Personal Information if we believe that doing so would violate any law, legal requirement, or rights of another person, or cause the information to be incorrect.

 

When making a lawful access, correction, deletion, or other request, we may require additional information from you or take other steps to verify your identity and your right to access the Personal Information we hold about you. This is done to protect your privacy and maintain security. We may charge you a reasonable fee in instances that require a disproportionate effort, but we will advise you of any fee in advance. We may decline to process requests that are frivolous or unreasonably repetitive or burdensome, risk the privacy or impact the rights of others, or are extremely impractical.

 

How We Protect Your Information

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Data Security

Protecting your information is a top priority, and we have implemented physical, administrative, and technical safeguards and security measures we consider reasonable and appropriate to protect against the loss, misuse and alteration of Personal Information under our control. However, the internet and electronic communications always involve risks to Personal Information. Safeguards cannot prevent all loss, misuse or alteration of Personal Information, and we cannot guarantee the security of information we hold. In the event your information is compromised, we will notify you in the most expedient time reasonable under the circumstances and where required under law. We also review our security procedures periodically to consider appropriate new technology and updated methods to safeguard your information and our systems.

Data Storage, Retention and Disposal

The information we collect may be processed and stored in the United States or in other countries where we or our affiliates or service providers process our data. We take steps to ensure that data is processed according to this Policy and to ensure adequate protections of Personal Information in accordance with applicable law.

 

We will retain, use, and store your Personal Information as necessary to provide products and services to you; to comply with our business requirements and objectives, and legal and regulatory obligations; to mitigate and resolve disputes; and to enforce our agreements. We do not commit to any obligation to retain your data for any particular length of time and anticipate retaining your Personal Information for as long as it is required by law or

 

regulation or is useful, as permitted under applicable law. If these purposes no longer apply, we will destroy, deidentify, or anonymize the information in accordance with our internal policies and applicable law.

 

Other Privacy Information

Phishing Emails

We will only use your Personal Information to contact and interact with you as described in this Policy.

 

We will not send you an email asking you to reply by providing personal or account information or threaten to disconnect your services unless you provide us with any information about you. If you receive such an email, it may be an attempted identity theft scheme that is commonly called "phishing," where hackers steal your passwords or infect your computer with malicious software. If you are concerned about clicking links provided within an email sent by us, do not click the link. Instead, you should manually input our Website address in your preferred web browser. Doing so will ensure that you do not open a third-party website disguised to look like our Website.

 

For more information about "phishing," and steps you can take to protect your Personal Information, please visit the Federal Trade Commission's website at www.ftc.gov .

Children Under the Age of 13

 

Our Website is not intended for children under 13 years of age. We do not knowingly collect Personal Information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features. If we learn we have collected or received Personal Information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at:

California Home Warranty Services

c/o Compliance Department 14333 Roscoe Blvd. Suite 312

Panorama City, CA 91402

customerhelp@favaplumbing.com

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Information for California Residents

We comply with the requirements of the California Privacy law, which provides residents with choices regarding how we share information. California residents who wish to exercise their sale opt-out rights under California Revised Statutes Chapter 603A may submit a request to via email to customerhelp@favaplumbing.com . However, please know we do not currently sell data triggering the statutory opt-out requirements.

Complaints and Contact Information

 

California Home Warranty Services is committed to working with consumers to obtain a fair and rapid resolution of any complaints or disputes about privacy. Please send us your questions or comments regarding our privacy practices either by sending an email to customerhelp@favaplumbing.com or by writing a letter to:

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California Home Warranty Services

c/o Compliance Department 14333 Roscoe Blvd. Suite 312

Panorama City, CA 91402

 

We will be happy to respond to your questions and comments. Links to Other Sites

Our Website and mobile applications may contain links to other sites. California Home Warranty Services is not responsible for the privacy practices or the content of such web sites. We recommend you carefully read the privacy policies of each site you visit.

 

Policy Changes

We reserve the right to make changes to this Policy from time to time without prior notice. If we modify this Policy, we will update the "Last modified" date at the top of this Policy. We may take other steps to notify you of any updates, including if other steps are required by applicable law.

 

If at some time in the future, we wish to use your information for new unanticipated uses not previously disclosed in our Policy, we will provide a more direct way of notifying you of changes to this Policy and obtain your consent as required by law.

 

This Policy was last updated on May 1, 2023.

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California Home Plumbing Warranty Services

WATER LINE, SEWER LINE, and IN-HOME PLUMBING

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Terms and Conditions of Services

 

Please read this Warranty Service and retain it for your records.

 

DEFINITIONS

 • Administrator means Fava Plumbing Inc., doing business as California Home Plumbing Warranty Service, California, EE. UU. 1+(800) 410 - 6731

• Confirmation Letter means the acknowledgement letter You will receive from the Administrator. The Confirmation Letter will include the following information:

• Your Name

• Your Covered Address

• Your Warranty Service Number

• Your Term of Coverage

• Your Warranty Service Premium

 

Customer-Owned Sewer Line

Means the section of the lateral sewer service line you own that collects and Conveys household wastewater from your home to the Wastewater Collection System. This Warranty Service covers the Portion of Your Customer-Owned Sewer Line that is the most direct line between the exterior foundation wall of your home and Wastewater Collection System. It does not include any connections or extensions such as lines to or from septic systems, leach fields or non-conforming drain lines and does not include any pumps or other mechanical devices that may be connected to Your Customer-Owned Sewer Line. In addition, it does not include any section of the sewer service line owned by others outside of this Warranty Policy to which Your Customer-Owned Sewer Line is attached.

 

Customer-Owned Water Line

Means the section of the single water supply line you own that runs from your home to the connection owned by your water utility company or municipality.

• If the meter is located inside your home, it is the section of the water supply line from your property line to the inlet side of the meter.

• If the meter is located outside your home, it is the section of the water supply line from the outlet side of the meter to the shut-off valve inside your home.

It does not include any connections/extensions such as water lines to sprinklers and/or irrigation meters you may own, or any section of the water supply line owned by others outside of this Warranty Policy to which Your Customer- Owned Water Line is attached.

 

Effective Date

Means the date coverage begins under this Warranty Service, which is thirty (30) days after Your Enrollment Date.

 

Enrollment Date

Means the date your enrollment is received, processed, and confirmed by the Administrator.

 

Renewal Effective Date

Means the first day after the expiration of the previous in force annual period of coverage this Warranty Service is renewed.

 

Service Fee

Means the $50 fee you must pay each time the Administrator dispatches authorized service technicians to Your home to investigate, clear or repair a blockage of Your Customer-Owned Sewer Line, Your Water Supply Line, or Wastewater Drainage Line.

 

Term of Coverage

Means the twelve (12) months from the Warranty Service Effective Date or Warranty Service Renewal Effective Date.

 

Wastewater Collection Line

Means the sewage collection line owned by your local Wastewater Service Provider to which Your Customer-Owned Sewer Line is connected.

 

Wastewater Drainage System

Means the system of permanent internal drains and pipes that collect and carry water and wastes throughout your home to your home’s external sewer system. This Warranty Service covers all drain lines and pipes that carry water from sinks, showers and tubs and all waste lines and pipes, from toilets (blocked toilets are covered) to the point where such lines and pipes exit Your home.

This Warranty Service does not cover any portion of the exterior wastewater line or pipe leading away from your home.

In addition, it does not cover any pumps or mechanical devices that may be connected to Your Wastewater Drainage System.

 

Wastewater Service Provider

Means your local utility company or municipal sewer authority that owns and is responsible for maintaining the Wastewater Collection System that receives wastewater from your home.

 

Water Supply System

Means the system of permanent internal pipes and connecting fittings that distribute the incoming water supply throughout your home to fixtures and appliances.

• If the water meter is located inside Your home, this Warranty Service covers pipes, connecting fittings and valves from the outlet side of the meter to the shut-off valve at each fixture and appliance.

• If the water meter is located outside Your home, this Warranty Service covers pipes, connecting fittings and valves from the shut-off valve at the entrance point inside Your home to the shut-off valve at each fixture and appliance.

This Warranty Service does not cover any portion of the exterior water supply line, the meter, or pipe leading to or under Your home or any water supply lines or pipes that extend outside Your home such as those to outdoor faucets, sprinkler systems, pools or other structures not directly attached to Your home.

 

We, Us, and Our

Means Fava Plumbing Inc. DBA California Home Plumbing Warranty Services.

 

You and Your

Means the Warranty Service holder named in the Confirmation Letter.

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A. COVERAGE

This Warranty Service is between Us and You. We agree to arrange for Technicians to repair a leak in Your Customer-Owned Water Line, clear or repair a blockage in Your Customer-Owned Sewer Line, or leaks or breaks to Your Water Supply System and clear or repair a blockage of the Wastewater Drainage System inside Your home due to normal wear and tear.

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B. ELIGIBILITY

You must be a residential homeowner of, and owner of, the residence in which the Customer-Owned Water Line, Customer-Owner Sewer Line, Water Supply System, or Wastewater Drainage System is located. Prior to Your Effective Date the following must be in working order:

a. Your Customer-Owned Water Line must be free of leaks.

b. Your Customer-Owned Sewer Line must be free of clogs or blockages.

c. Water Supply System must be free of leaks; and

d. Wastewater Drainage System must be free of clogs and blockages.

Homeowners of multi-unit dwellings such as condominiums, town homes or duplexes are eligible only if You have ownership and maintenance responsibility for coverage provided under this Warranty Service as described under “Section A - Coverage.” This Warranty Service is not available to any tenant who rents or leases a single-family residential home.

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C. COVERAGE PERIOD

Coverage under this Warranty Service will begin thirty (30) days after Your Enrollment Date. Your coverage will continue for the Term listed on Your Confirmation Letter.

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D. RENEWALS

Your Warranty Service will automatically be renewed provided You make payment to Us for the then-current annual Warranty Service premium. If payment is received before the expiration date of Your current Warranty Service annual Term of Coverage, then this Warranty Service will automatically be renewed on the first day after this Warranty Service expires. If no payment is received by the expiration date of this Warranty Service, then this Warranty Service expires on the last day of Your current annual Term of Coverage. If You renew this Warranty Service, the Renewal Effective Date will be the first day after the expiration of the previous in force annual period of coverage. Your new Term of Coverage will then be twelve (12) months from the Renewal Effective Date.

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E. YOUR RESPONSIBILITIES

1. Your Customer-Owned Water Line

• If You suspect there is a water leak, call Your water utility company or municipality to investigate the source of the problem. In the event Your utility company determines that the leak is to Your Customer-Owned Water Line, then You must contact the Administrator at 1+(800) 410-6731 to request a repair. The Administrator will arrange to have an approved; Technicians call You to set up a time to come out to Your home. The technicians will contact You within 12 hours of your service request, or by 7:00 am the next business day for all other service, to arrange for repair of Your Customer-Owned Water Line.

• If a permit was acquired for the repairs in the cost of the Permit may be up to $500.00, it is your responsibility to pay the cost of the permit and all materials needed for repairs.

• If repair cost to the Customer-Owned Water Line exceeds the Policy limit of $1,000.00 per occurrence, it is Your responsibility to pay any additional costs over

$1,000.00. Any costs in excess of the Warranty Service limit will be stated to You before work is performed and the Administrator will send You an invoice for all expenses over any Warranty Service limit, you will also have the option to pay with a debit or credit card instantly with an extra charge of 3.99% per transaction, which are processing fees charges from our service provider.

• Beyond the previously outlined exceptions, you will not be charged any deductible in conjunction with a covered repair.

• It is Your responsibility to secure permission (right-of-way) associated with gaining access to repair Your Customer-Owned Water Line that may pass through

property that You do not own.

2. Your Customer-Owned Sewer Line

• If You suspect there is a blockage, call Your Wastewater Service Provider to investigate the source of the problem. In the event Your Wastewater Service Provider determines that the blockage is to Your Customer-Owned Sewer Line, then You must contact the Administrator at 1+(800) 410-6731 to request a repair. The Administrator will arrange to have an approved, technicians call You to set up a time to come out to Your home. After that call the technicians will be dispatched to Your home within 24 hours to clear or repair a blockage of Your Customer- Owned Sewer Line.

• If the cost to clear or repair a blockage of Your Customer-Owned Sewer Line exceeds the Warranty Service limit of $1,000.00, it is Your responsibility to pay any additional costs over $1,000.00.

• If a permit is required for the repairs in the cost of the Permit may be up to $500, it is your responsibility to pay the cost of the permit and all materials needed for repairs.

• Any costs in excess of the Warranty Service limits will be stated to You before work is performed and the Administrator will send You an invoice for all expenses over any Warranty Service limit or You will also have the option to pay with a debit or credit card instantly with an extra charge of 3.99% per transaction, which are processing charges from our service provider.

• It is also Your responsibility to pay the $50 service fees to the authorized technicians provider immediately upon completion of service to investigate, clear or repair a blockage of Your Customer-Owned Sewer Line.

• It is Your responsibility to secure permission (right-of-way) associated with gaining access to repair Your Customer-Owned Sewer Line that may pass through property that You do not own.

3. Your Water Supply System and Wastewater Drainage System

• If You suspect there is a leak to your water supply system or blockage of Your wastewater drainage system, You must contact the Administrator at 1+(800) 410-6731 to request service. The Administrator will arrange to have an approved, technicians call You to set up a time to come out to Your home. After that call the technicians will be dispatched to Your home within 24 hours of service request.

• If the cost to perform Our service exceeds the Warranty Service limit of $1,000.00 per occurrence, it is Your responsibility to pay any additional costs over $1,000.00 Any costs in excess of the $1,000.00 Warranty Service limit will be stated to You before work is performed and the Administrator will send You an invoice for all expenses over the $1,000.00 Warranty Service limit you will also have the option to pay with a debit or credit card instantly with an extra charge of 3.99% per transaction, which are processing fees charges from our service provider. It is also Your responsibility to pay the $50 service fee to the authorized technician’s provider immediately upon completion of service.

Meaningful service will be initiated within 72 hours from the time you call the administrator and completed as soon as reasonably possible. If no meaningful service is initiated within said time limits and You have been available during that time, then you may engage your own licensed technicians at our expense.

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F. LIMIT OF LIABILITY

1. Your Customer-Owned Water Line

• The maximum amount We will covered in repair labor only under the Warranty Service is $1,000.00 per occurrence. Before the water line is repaired, if a permit is required, The Administrator will arrange for proper permitting before work will commence. The Administrator, one time only, will arrange for filling in, raking, and reseeding to the repaired area once the repair work is completed. All repairs to Your Customer-Owned Water Line will comply with local code requirements.

• Any subsequent repair made within sixty (90) days of the prior-covered repair will be considered as a part of the original covered repair and limited to the $1,000.00 per occurrence limit.

• If a permit was acquired to commence work on covered water lines and requires a sidewalk, located in public easement, to be repaired, the Warranty Service will provide repair of said sidewalk up to $500. The cost to repair sidewalks applies toward the Warranty Service limit of $1,000.00 per occurrence.

• You will not, unless at Your own expense, engage a contractor or otherwise incur costs to repair the Customer-Owned Water Line on Our behalf.

2. Your Customer-Owned Sewer Line

• The maximum amount We covered repair labor only under the Policy is $1,000.00 per occurrence.

Before the sewer line is repaired, if a permit is required, the Administrator will arrange for proper permitting before work will commence. The Administrator, one time only, will arrange for filling in, raking, and reseeding to the repaired area once the repair work is completed. All repairs to Your Customer-Owned Sewer Line will comply with local Plumbing code requirements.

• Any subsequent service We provide to clear or repair a blockage of Your Customer-Owned Sewer Line that occurs within sixty (90) days of a prior-covered blockage service, will be considered as part of that prior-covered blockage service, and limited to the $1,000.00 per occurrence limit.

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WARRANTY SERVICE

• If a permit is required to commence work on Your Customer-Owned Sewer Line and requires a public sidewalk or public road to be cut, excavated and repaired, known as a public “Sidewalk or Road Opening,” this Warranty Service provides an additional limit of $500 for a public Sidewalk or Road Opening. Only expenses directly related to a Sidewalk or Road Opening are paid under this separate limit. This additional limit, if applicable, does not add any additional coverage to the basic $1,000.00 per occurrence limit to clear or repair a blockage of Your Customer-Owned Sewer Line.

• You will not, unless at Your own expense, engage a contractor or otherwise incur costs to clear or repair a blockage of Your Customer-Owned Sewer Line on Our behalf.

3. Your Water Supply System, and Wastewater Drainage System

• The maximum amount We will covered for repairs Labor only under the Warranty Service is $1,000.00 per occurrence.

Before performing service, if a permit is required, we will obtain proper permitting before work will commence. Any service We provide to Your Water Supply System or Wastewater Drainage System will comply with local applicable plumbing code requirements.

• Any subsequent service request We provide to repair the same portion of Your Water Supply System or Wastewater Drainage System that occurs within sixty (90) days of a prior-covered service We provided to You, will be considered as part of that prior-covered service and limited to the $1,000.00 per occurrence limit.

• You will not, unless at Your own expense, engage a contractor or otherwise incur costs to service Your Water Supply System or Wastewater Drainage System on Our behalf.

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G. THIS WARRANTY SERVICE DOES NOT COVER

 1. The following is not covered for Your Customer- Owned Water Line:

•Damage to Your Customer-Owned Water Line incurred or existing prior to the Warranty Service Effective Date.

• Damage to Your Customer-Owned Water Line caused by the actions or negligence of You or third parties.

• Damage to Your Customer-Owned Water Line caused by natural disasters, or acts of nature, including, but not limited to, earthquakes, floods, landslides or sinkholes or any other insurable cause.

• Any section of the water supply line owned by others outside of this Warranty Service to which Your Customer-Owned Water Line is attached.

• Any consequential, incidental, or special damages You incur, regardless of whether they are caused by delays, failure to service or for conditions beyond the control of the Administrator. For example, this Warranty Service does not cover:

1) The cost of cleaning up, repairing or replacing property (other than repairing a leak or break of Your Customer-Owned Water Line and basic site restoration as provided above) which is damaged due to the leak or break of Your Customer-Owned Water Line.

2) Costs and expenses incidental to the leak or break of Your Customer-Owned Water Line such as loss of time, loss of use of Your home and other property, costs to stay at a hotel or to rent a home and costs to move and store property outside Your home.

3) damages You incur due to any special circumstances or conditions. And

• Restoration of trees, shrubs, paved surfaces, or structures, for any reason.

• Any damage to finished or unfinished walls or surfaces inside Your home necessary to access and repair Your Customer-Owned Water Line.

• Leak repairs to any interior pipes beyond the shut-off valve inside Your home.

• Restoration of sidewalks not located in public easement. Also, restoration of sidewalks located in public easement but not required on the permit.

• Removal of debris necessary to access and repair Your Customer-Owned Water Line, including, but not limited to, old cars, trash, storage, rocks, or materials.

• Movement of the meter at the time of repair, unless required by local code.

• Any rental dwellings for which the enrollment is in the name of the tenant, or any dwellings used for commercial purposes. (Unit owners please refer to “Section B - Eligibility”.)

• Updating non-leaking pipes to meet code, law or ordinance requirements or changes thereto.

• Movement of working pipes and/or lines.

2. The following is not covered for Your Customer-Owned Sewer Line:

• A Customer-Owned Sewer Line

1) not connected to a public or municipal sewer system.

2) with a connection to or from a septic system, tank, or leach field.

3) with a connection to or from any non-conforming drain line such as a basement or storm drain system.

• A blocked Customer-Owned Sewer Line

1) incurred or existing prior to Your Warranty Service Effective Date.

2) caused by the actions or negligence of You or third parties.

3) caused by natural disasters, or acts of nature, including, but not limited to, earthquakes, floods, landslides, sinkholes or any other insurable cause.

• Any section of the sewer service line owned by others outside of this Warranty Service to which Your Customer-Owned Sewer Line is attached.

• Blocked lift stations, ejector pumps, grinder pumps or any other mechanical devices connected to Customer- Owned Sewer Line.

• Any portion of Customer-Owned Sewer Line located inside or under Your home.

• Any blockage service required as a result of any local, city or state agency inspection of Your Customer- Owned Sewer Line.

• Any damage to the inside of Your home due to the backup of Your Customer Owned Sewer Line.

• Restoration of trees, shrubs, structures, sidewalks, driveways, or other paved surfaces.

• Restoration of non-public sidewalks/roadways or public sidewalks/roadways that are not required by permit to be repaired.

• Removal of debris necessary to access and clear or repair a blockage of Your Customer-Owned Sewer Line, including but not limited to temporary structures, old cars, trash, storage, rocks, or materials.

• Any rental dwellings for which the warranty policy enrollment is in the name of the tenant or any dwellings used for commercial purposes. (Unit owners please refer to “Section B - Eligibility”.)

• Updating non-blocked lines to meet code, law or ordinance requirements or changes thereto.

• Movement of working sewer lines for any reason.

• Any consequential, incidental, or special damages You incur, regardless of whether they are caused by delays, failure to service or for conditions beyond the control of the Administrator. For example, this Warranty Service does not cover.

1) the cost of cleaning up, repairing or replacing property (other than clearing or repairing a blockage of Your Customer-Owned Sewer Line and basic site restoration as provided above) which is damaged due to the backup of Your Customer-Owned Sewer Line.

2) costs and expenses incidental to the backup of Your Customer-Owned Sewer Line such as loss of time, loss of use of Your home and other property, costs to stay at a hotel or to rent a home and costs to move and store property outside Your home.

3) any cost or expense relating to the clean-up or remediation of any hazardous substance or pollutant, including but not limited to asbestos, asbestos fibers or products containing asbestos.

4) damages You incur due to any special circumstances or conditions.

3. The following is not covered for Your Water Supply System and Wastewater Drainage System:

• A Wastewater Drainage System

1) not connected to a public or municipal sewer system.

2) with a connection to or from a septic system, tank or leach field.

3) with a connection to or from any non- conforming drain line such as a basement or storm drain system.

• Any leak in the Water Supply System or blockage of the Wastewater Drainage System

1) incurred or existing prior to Your Warranty Service Effective Date.

2) caused by the actions or negligence of You or third parties.

3) caused by natural disasters, or acts of nature, including, but not limited to, earthquakes, floods, landslides, sinkholes or any other insurable cause.

• Any leaking fixtures and appliances, including appliance kit supply tube lines, beyond the shut-off valve.

• Any leaking or running toilet tanks, bowls or inside flush or fill mechanisms.

• Any leaking faucets, spouts, shower heads, diverters or hot water dispensers.

• Any portion of the Water Supply System or Wastewater Drainage System owned by others outside of this Warranty Service.

• Blocked lift stations, ejector pumps, garbage disposals, grinder pumps or any other mechanical devices connected to Your Wastewater Drainage System.

• Any portion of Your Water Supply System located outside or under Your home.

• Any portion of Your Wastewater Drainage System located outside Your home or vent lines.

• Any service required as a result of any local, city or state agency inspection of Your Water Supply System or Wastewater Drainage System.

• Any damage to the inside of Your home due to a leak in the Water Supply System or backup of the Wastewater Drainage System.

• Any damage to finished or unfinished walls, floors, ceilings, or other surfaces inside Your home necessary for the technicians to access and repair Your Water Supply System or Wastewater Drainage System.

• Movement of household items necessary to access and repair Your Water Supply System or Wastewater Drainage System, including but not limited to furniture and storage.

• Any rental dwellings for which warranty policy enrollment is in the name of the tenant or any dwellings used for commercial purposes. (Unit owners please refer to “Section B - Eligibility”.)

• Updating non-leaking or non-blocked lines to meet code, law or ordinance requirements or changes thereto.

• Movement of any working Water Supply System or Wastewater Drainage System pipes for any reason.

• Movement of any inside meters at the time of repair, unless required by local code.

• Any consequential, incidental, or special damages You incur, regardless of whether they are caused by delays, failure to service or for conditions beyond the control of the Administrator. For example, the Policy does not cover.

1) the cost of any lost water.

2) the cost of cleaning up, repairing or replacing property inside Your home which is damaged due to a leak in the Water Supply System or backup of the Wastewater Drainage System.

3) costs and expenses incidental to a leak in the Water Supply System or backup of the Wastewater Drainage System such as loss of time, loss of use of Your home and other property, costs to stay at a hotel or to rent a home and costs to move and store property outside Your home.

4) damages You incur due to any special circumstances or conditions.

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H. PREMIUM AND/OR PROVISION CHANGES

We reserve the right to modify Your Warranty Service premium and/or the Warranty Service provisions with thirty (30) days written notice to You prior to implementation. You may terminate coverage by giving written notice at any time prior to the effective date of the change. You grant the Administrator the right to obtain Your customer of record information from either California American Water, your water utility company/ municipality, or Your Wastewater Service Provider limited to Your name, address and telephone or other contact number. This information will be provided to California Home Warranty Services I.S., the issuer of this Warranty Services and will be kept confidential by the Administrator and Us. This information will not be sold to any outside marketing companies.

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I. CANCELLATION

This Warranty Service shall be:

1. Cancelable by You at any time by mailing a cancellation request to the Administrator, Attention: Administrator, 14333 Roscoe Blvd. Unit 312, Panorama City, CA. 91402. If You cancel, the effective date of cancellation is the date the Administrator receives Your request. You have thirty (30) days from Your Enrollment Date to cancel and receive a full refund of any premium payments made. If You cancel more than thirty (30) days after Your Enrollment Date You will receive a pro-rata refund of the Policy premium, less the cost of any service performed under this Policy. 2. This Policy shall be non-cancelable by Us, except for:

a) Nonpayment of Warranty Service premiums, month; or

b) Fraud or misrepresentation; or

c) The event that Your property is not eligible for coverage under this Warranty Service, our only obligation is to refund any premium payments made by You to Us. Once We have paid You this refund, the Warranty Service will be voided as of Your Enrollment Date.

3. Your Warranty Service will be subject to cancellation once You are thirty (30) days past due on any payment for this Warranty Service. If Your Warranty Service has been cancelled due to non- payment, you may re-enroll and receive a new Enrollment Date and new Effective Date. Any refund as a result of the cancellation of the Warranty Service by either You or Us, will be determined on a pro-rata basis less the cost of any service performed under the Warranty Service.

If You are owed a refund, it will be processed via the enrollment payment method You chose to pay for the Warranty Service. Notice of cancellation by Us will be in writing and will include the reason and effective date of cancellation.

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J. TRANSFER OF WARRANTY SERVICE

You may neither transfer this Warranty Service to a new owner of the covered property nor transfer this Warranty Service to a different residence owned by You.

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K. WARRANTY SERVICE PAYMENT ARRANGEMENTS

Payment of Warranty Service premium and monthly may be done following ways in one of the:

1. You may make payment for this Warranty Service by check. In the event that Your check is returned for non-sufficient funds, Your Warranty Service will be terminated as of the latter of Your Enrollment Date or Your most recent Renewal Effective Date.

2. You may make payment for this Warranty Service by authorizing a charge to Your credit card account (Visa/MasterCard/Discover only). The charge to Your credit card account will be for a premium and monthly for the Warranty Service. For credit card customers only, this Warranty Service will be extended automatically for successive twelve (12) month Terms. You grant Us the right to automatically charge Your credit card each year for the then-current annual Warranty Service premium amount until You mail a cancellation request to the Administrator as set forth above in the “Section I – Cancellation” provision. You may cancel the automatic charge to Your credit card and make payment for this Warranty Service by check by mailing a request and Your payment to the Administrator, Attention: Administrator, 14333 Roscoe Blvd. Unit 312, Panorama City, CA. 91402. If Your credit card charge is not valid for any reason, Your Warranty Service will be terminated as of the latter of Your Enrollment Date or Your most recent Renewal Effective Date. In the event of cancellation as provided above, the refund described in “Section – I Cancellation” will be credited to Your credit card account.

Note: this Warranty Service does not cover any Materials Cost.